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tmladenov

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Posts: 13
Reply with quote  #1 
Hello 

recently we have started noticing that VERIFY will crash on certain invoices only for our French invoice profile. 

Upon some investigation we noticed that if for the supplier template that crashes VERIFY the field VAT Rate is disabled the module works.

Any thoughts what could be causing this, other than the field ;-)

Best Regards
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nicothebee

Senior Expert Member
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Posts: 141
Reply with quote  #2 
Hello,

I'm afraid I have no magic answer.
Nevertheless, it seems that you may have some corrupted templates.
You can try to export them. If the system fails, you will know for sure that the problem is there. The next move is to identify and delete those templates.

I think I have somewhere a SQL querys that may be helpfull. I will let you know.

Nicolás
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Ignacio

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Posts: 62
Reply with quote  #3 
Hi

I agree with Nicolas, in our case it was Interpret the one that was crashing every now and then and it was due to corrupt templates... it's funny but that happened also more frequently with french invoices!

Kind Regards.
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tmladenov

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Posts: 13
Reply with quote  #4 

Hi

yes. It was corrupt tempale(s). Readoft support deleted our DB in Optimize to solve the issue.

As you can imagine not very happy right now ;-). How can we identify better the corrupt ones and avoid mass deletion again ?

BR

 

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nicothebee

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Reply with quote  #5 
Hello,

No magic answer, I'm afraid...
I recommend you run the maintenance program on a daily basis and analyse the corresponding logs.
I cannot say it's a good solution, but it's the best I know.

Nicolás
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tmladenov

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Posts: 13
Reply with quote  #6 

Hi

latest development. Hope this helps for future reference

When upgrading from 5.5 to 5.8 Readsoft recommends to start "FRESH". Due to numerous changes between the versions.
Some of the templates created prior to the upgrade are seen as "corrupt" but not able to pinpoint the exact one. Maybe a set in best case.

So if you experience this one reason on the watchout ;-)

Hope this helps

BR

 

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nicothebee

Senior Expert Member
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Posts: 141
Reply with quote  #7 
Hello,

There is another major change between 5-5 and 5-8: the data capture "at first sight" is much more efficient. And you don't need to go in Optimize that much.
With 5-5, we used to identify all the major vendors in order to "optimize" all of them.
With 5-8, we use to "optimize" only the vendors whose invoices are not automatically recognized.
With 5-8, we will spend more time in identifying the keywords for each field (and this investment will be useful for any new vendor) and less time optimizing any single vendor.
Nowadays, most of our customers do not use only INVOICES to capture their invoices. They may use various forms of EDI or web portals. As a consequence, the vendors concerned by INVOICES are often the smallest ones. And it is not worth it optimize a vendor that will send only a few invoices.


Actually, all I've said is untrue is you capture the line items. The "keywords" for the line items are hidden in the dcl files. And I wouldn't dare change them (As there is no available documentation, as far as I know).

For the SAP user, ReadSoft announced 2 years ago a new functionality called "One Touch Processing". The main idea is to do the "VERIFY" in the transaction "/COCKPIT/1". The AP clerk will then "touch" the invoice only once. This is great! And the verification will be able to use the actual SAP database to check the data consistency.
Alas! OTP seems to be available in the customizing transaction but when I asked for the additional binaries, I've been told that is was not fully available yet. And this was 1 year ago. Ever since, I've tried to get more information and it seems that it has fallen very low in priorities.

By the way! Happy new year to you all!
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Ignacio

Senior Expert Member
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Posts: 62
Reply with quote  #8 
Hi Nicolàs,

Many thanks for sharing the experience with 5-8, we're planning an upgrade for this year and it's great to see there is an improvement!

About the OTP I've also been asking since months and got the same answer than you, then as you say I guess it falled in priorities.

Happy New Year!

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tmladenov

Member
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Posts: 13
Reply with quote  #9 

Hello Nicolas 

we spotted that we have upgraded the software but without the objects. The invoice profiles were not updated.

Do you know if this could be causing issues?
Also is it something we can do or we need support?


Happy new year to all ;-)
BR

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nicothebee

Senior Expert Member
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Posts: 141
Reply with quote  #10 
@tmladenov : sorry but I have no actual answer. You are reaching the limits of my knowledge on the mater

@Ignacio : INVOICES 5-9 has just been released. And it seems pretty interresting. You will get the release notes on this link : https://docshield.lexmark.com/RSI/en_US/5.9/Print/INVOICES_Release_Notes_5.9.x.pdf

BR

Nicolás
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Ignacio

Senior Expert Member
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Posts: 62
Reply with quote  #11 
Brilliant! Thanks Nicolas.
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