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vancouverannie

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Reply with quote  #1 
Why would some invoices with an "unidentified" status not show up in Verify???  They show up in Manager...???
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cherylc

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Reply with quote  #2 
Hi Annie
In Manager > Settings > Inbox Configuration > Edit Folders. Check your Inbox configuration settings on the statuses tab.  If 'Unidentified' is not ticked for some profiles or folders, you will see the invoices in Manager however you won't see them in Verify.

Please confirm whether this is your issue?



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Cheryl
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vancouverannie

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Reply with quote  #3 
"Unidentified" is selected for all folders...weird, right??
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cherylc

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Reply with quote  #4 
Hi Annie
Yes, very weird. 
Have a look at our screen shot.  We only use "unidentified" for the First Time Verification folder.

Unidentified.png 
Can you do a stocktake of the number of invoices in Manager module and compare to the number of invoices in Verify? 

Does the stocktake provide you with any clues as to which invoices it is doing it to (other than unidentified status).  Note, you will need to do the stocktake when invoices are not being interpreted.  Either wait until Accounts Payable have stopped processing, or turn the Interpret service off.  Check the difference between the number in Manager and the number in Verify.

1. Does ticking 'apply selection criteria to this folder/group' resolve it?
2. Is it a particular invoice profile or a buyer, etc? 
3. Do some invoices with unidentified status show up in Verify and others not?  

Kind regards




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Cheryl
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