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alexpea

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Posts: 14
Reply with quote  #1 
There's an invoice stuck in "apptoved" in Verify, and it has been there for a couple of weeks now. I tried deleting it in Manager under "Invoices" but nothing happens. I have done this before with success, but it doesn't work for this invoice.

When I try to open it I get this error-message:

Skjermbilde.JPG 

I've managed to find the copy of the invoice sent to us, and got it through Verify just fine - so the issue here is to get rid of the one that is stuck.

Any ideas are greatly appreciated! [smile]

Regards,
Aleksander

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cherylc

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Posts: 161
Reply with quote  #2 
Hi Aleksander,
I have had a similar issue where the approved invoice crashes if I tried to open it. 
If you cannot right click and delete it then you will need to reroute all the normal invoices to "System" and then use Manager > Clear Database > Connected to a single invoice profile "Invoices or whatever profile the invoice is connected to" to get rid of the dud one.

Note that the Clear database command should be used with EXTREME CAUTION as it will delete everything in Verify if not used properly. 

However, if you only have a small amount in Verify and you can reroute them then the Clear database command will work just fine. 

Please note that I would do this after Accounts Payable have processed as much in Verify as possible and then perform the task.  If you reroute everything, you then need to wait for it all to be reinterpreted again and this can take a few hours depending on the number of items that are in Verify.

Good luck with this.  Let me know how you get on.
Cheers

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Cheryl
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cherylc

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Posts: 161
Reply with quote  #3 
Just one more thing. 
If the approved invoice is holding up other approved invoices from moving through to your ERP, then change the sort order in your Transfer job so that the dud invoice gets processed last.  Move as much as possible into your ERP, before using the Clear Database command.

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