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chyntia

New Member
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Posts: 8
Reply with quote  #1 
Hi All,

Currently we are facing an issue in the Transfer module. In normal flow, the transfer service is supposedly run automatically once the user finish the Verify program.
Now we must run the transfer module to transfer the invoice to SAP system via windows server (application server). We also have tried to restart the windows server (application server), but nothing changed.
For additional information, we often facing an error when running the Transfer Module in windows server as below
Error Licensed.png 
Is there any clues to solve this problem?
Thank you.

 

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Ignacio

Senior Expert Member
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Posts: 57
Reply with quote  #2 
Hi Chyntia,

This error is produced when you've run out of cockpit licenses, you can check how many licences you've consumed in SAP with transaction code /cockpit/info_c

The counter usually is restarted every first January, then Happy New Year! your counter has probably been reset to 0, and it should work fine now.

Kind Regards.
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mahlatsentini

Expert member
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Posts: 20
Reply with quote  #3 
Hi ,

I assume that a transfer module hanging in the catch. try to restart the license server. if you still encounter the same issue. kill the service from task manager.
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chyntia

New Member
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Posts: 8
Reply with quote  #4 
Thank you for all replies.
We have tried to restart the server and yes, it already January 2018 but the transfer still cannot run automatically to transfer the invoice to ERP.
However, actually whenever we run manually the Transfer module, there are several invoice as "Failed to transfer invoice with doc-id XXXXXX because the invoice image file is missing."
Do you know how to fix and clear the error? We assumed that probably the Transfer Module is not run automatically because of these errors.
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Ignacio

Senior Expert Member
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Posts: 57
Reply with quote  #5 
Hi Chyntia,

As mahlatsentini said, the first problem was because you may have one license for Transfer and for some reason the process hanged blocking that license, then while trying to run a second transfer you received this error message saying "Licensed number of users already reached". Sorry for my first message, only now I see I missread your message and it doesn't matter if we're in January or not.

About your current problem with the image, I would follow the next steps:

1.- Open Manager module
2.- find the invoice with ID XXXX
3.- Double click and try to open the invoice. If you get an error message saying the invoice image couldn't be found, then try to find the image and put it back to where Readsoft is trying to find it. Images may have been moved to the transferred images folder even when the document wasn't transferred to your ERP, I have seen this before, then just moving images from transferred folder to interpreted folder could work.

If this doesn't fix the problem, you may need to rescan the invoices.

Hope that helps.

Kind Regards.
 
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Pkersten

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Posts: 1
Reply with quote  #6 
If your Transfer module runs as a service which is the common practice, starting the tRansfer module manually results in the license error if you only have one Transfer module license. if you are running the Transfer module as a service, try restarting it (without the Transfer module manually running).
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chyntia

New Member
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Posts: 8
Reply with quote  #7 
Hi Ignacio,

We have tried to move the image to the folder, however it cannot be uploaded to SAP.
Now, we are facing new issue, that the invoice is not uploaded to SAP even we have run the transfer module manually. In transfer module it said 1 invoice processed, but 0 in invoices diagram, means that no invoice uploaded to SAP right? We checked to SAP also no related invoice that we already transfer manually. Please advise.
Thank you.
0
Ignacio

Senior Expert Member
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Posts: 57
Reply with quote  #8 
Hi Chyntia,

It's strange that transfer says 1 invoice processed and invoice not moved to SAP. I would check the eicc log, you may find valuable information there.

Where in SAP is the invoice moved? Are you using Readsoft cockpit in SAP? If yes, in that eicc log you should see the document created in cockpit.

Kind Regards.

P.S: What is invoices diagram?
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chyntia

New Member
Registered:
Posts: 8
Reply with quote  #9 
Yes in SAP we access from cockpit. May I know how to access the eicc log?
I'm sorry for giving you confusing information, the invoices diagram that I meant is in program Transfer Module, there is indicator that show how many invoices are successfully transferred.
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Ignacio

Senior Expert Member
Registered:
Posts: 57
Reply with quote  #10 
Hi.

The location of the log is a parameter you can find in file eilocal.ini

eilocal.ini will be in the server where you're running transfer module, the parameter is LogFile and you'll see something like this:

LogFile=X:\Users\Public\READSOFT\INVOICES\Log\

The name of the log file is defined in a file called eicc.ini (you'll also find it in the server where transfer is running). You'll see a parameter called InternalLogfile, something like this:

InternalLogfile=Eicc_{hostname}_{module}_{timestamp}.log

Then the full path would be (in the example):

X:\Users\Public\READSOFT\INVOICES\Log\Eicc_{hostname}_{module}_{timestamp}.log


All in all, instead of digging in the logs, I would first check if the document is in cockpit. If you saw "1 invoice processed" in transfer, the document should be in cockpit.

Hope that helps.
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chyntia

New Member
Registered:
Posts: 8
Reply with quote  #11 
We found the log and it says:
(CheckApplicationEvents) 5 - Invalid procedure call or argument.
Then we checked to the Administrative Tools -> Event viewer -> Application, there is repeated errors occurred:
 
  Readsoft Event Application Log.jpg 

Beside, we have checked several times, still there is no invoice in cockpit.

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Ignacio

Senior Expert Member
Registered:
Posts: 57
Reply with quote  #12 
Hi Chyntia,

The problem seems to be still the invoice image. it doesn't seem to be where Readsoft is trying to find it.

Check if the image is in the transferred invoices folder and move it to the Ident folder. Then repeat the transfer.

That should work.

Kind Regards.
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