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Rachedn

New Member
Registered:
Posts: 1
Reply with quote  #1 
Hello all,

In desperate search for some guidance or input, appreciate if anyone who may have an idea around collector error we are facing, that is preventing processing of emails?
We are using collector to collect emails, and when a mail with an attachment is ok, it is put in processed, else moved to error folder. Have tried many things, restarting of services, recreating mailboxes processed and error folders, deactivated all profiles and kept only one.. still the same issue.

Any experience sharing on this is very much appreciated in advance, thank you!


On the log file, the following captured:

------------------------------------
INVOICES
Additional Error Message:
Error message = Execution error (19503,107,-1)

DocumentComplete, PluginName=ReadSoft COLLECTOR
------------------------------------

and in relation, the following two exceptions recorded in event log,

------------------------------------

Message: Error in ReadSoft COLLECTOR: Document Retrieve Exception: nsoftware.IPWorksSSL.IPWorksSSLImapsException: Operation would block.
at nsoftware.IPWorksSSL.Imaps.Disconnect()
at RSIMAPLib.RSIMAP.Disconnect()
at ReadSoft.COLLECTOR.IMAPExternalSource.Connect()
at ReadSoft.COLLECTOR.IMAPExternalSource._RefreshMails(String messageNetId, Nullable`1 count)
at ReadSoft.COLLECTOR.IMAPExternalSource.RemoveObsoleteMails()
at ReadSoft.COLLECTOR.PluginObj.DocumentRetrieve(String& strDocPath1, String& strDocPath2, String& strDstDocPath1, String& strDstDocPath2, Int32 iMode, Int32& piResult)
Category: Error
Machine: [Server Name Here]


------------------------------------

Message:
================================================= Exception =================================================
Source : nsoftware.IPWorksSSL
Exception : nsoftware.IPWorksSSL.IPWorksSSLImapsException
Version : nsoftware.IPWorksSSL, Version=8.1.3902.0, Culture=neutral, PublicKeyToken=cdc168f89cffe9cf
Method : Disconnect
Error : Operation would block.
Stack Trace :
at nsoftware.IPWorksSSL.Imaps.Disconnect()
at RSIMAPLib.RSIMAP.Disconnect()
at ReadSoft.COLLECTOR.IMAPExternalSource.Connect()
at ReadSoft.COLLECTOR.IMAPExternalSource._RefreshMails(String messageNetId, Nullable`1 count)
at ReadSoft.COLLECTOR.IMAPExternalSource.RemoveObsoleteMails()
at ReadSoft.COLLECTOR.PluginObj.DocumentRetrieve(String& strDocPath1, String& strDocPath2, String& strDstDocPath1, String& strDstDocPath2, Int32 iMode, Int32& piResult)

Category: Error
Machine: [Server Name Here]

------------------------------------

And when trying to Interpret any invoice, it stops with this error:

------------------------------------
Execution error (19503,107,-1)
DocumentComplete, PluginName=ReadSoft COLLECTOR
(11324,101,32)
------------------------------------

Regards, Rached.
0
nicothebee

Senior Expert Member
Registered:
Posts: 126
Reply with quote  #2 
Hello Rached,

It seems that you know quite a bit of INVOICES and COLLECTOR. You have already tried all I would have suggested.

Juste one point maybe: you are using IMAP. If your mailserver is Exchange or Office365, you can try EWS. Ever since this protocol is supported (a few years ago already), I've dropped IMAP. EWS is more reliable, and the security masters of my customer didn't like IMAP very much.

Nicolás
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