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vancouverannie

Expert member
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Posts: 31
Reply with quote  #1 
Our A/P folks are saying that if COLLECTOR receives an invoice that is not in .pdf format that it "deletes" the email and attachment as if never received and they never know that they've received anything...can anyone confirm this?  How could our AP staff follow through with this...?
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cherylc

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Posts: 162
Reply with quote  #2 
Hi Annie
Our system is set up to move these emails and attachments to an Error folder.
First, in your email application you set up an error folder. Then you tell Collector to send error emails to this folder.
The configuration looks like this for us.  Please let others know whether this resolves your problem as this information is useful to forum members or people who surf in.
Kind regards
Cheryl
error folder.png 


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Cheryl
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