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Andrewf

New Member
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Posts: 2
Reply with quote  #1 
Hello all,

I would like to check if any of you can give more information about this feature attached?

We are trying to use it, but it seems to do not have a standard way of working, sometimes the invoices pass automatically instantly and sometimes it took more than 4 hours.

Could you please help us?

Thank you in advance,
Best Regards. 

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vancouverannie

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Posts: 30
Reply with quote  #2 
Hi Andrew,
We have several vendors with this setting.  These are vendors whose invoices are "nice and clean" and generally need no intervention from the Verify operators.  I would suggest that you look at your Transfor job description...how often does it run?  Do you run it as a Windows Service?  Perhaps you need to restart the service.  Do you run the transfer job manually?  This is the key to getting those invoices with "complete" status into your target system.  Hope this helps!!  [smile]
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Andrewf

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Reply with quote  #3 
Hello,

Thank you for your support. I don't have access to the transfer job, but I will check with them. I will post the result later!

Thank you very much,
Have a great week.
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cherylc

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Posts: 159
Reply with quote  #4 
Once invoices have the "Complete" status, they will transfer to your ERP system (SAP?) when the next transfer job runs.
However, if the user is already in the Invoice Cockpit (Process Director) they will not automatically see the invoice until they hit refresh or exit and re'enter the invoice cockpit.
Is the user who is reporting in that it taking 4 hours, refreshing their screen?


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